With over 25 years industry experience, York Training and Development provides operations management training and professional development solutions in the following areas:

• FAST FOOD / QSR
• QUICK – CASUAL DINING
• PIZZA
• ESPRESSO BARS and COFFEE SHOPS
• DELI
• OFF–SITE SERVICES
• FRANCHISED OPERATIONS

 At York Training and Development, our client needs, goals and objectives are our priorities. Our extensive operations training history allows us to work with personnel of various backgrounds, from front line employees and store managers to franchise owners and corporate management. 

Development of these fundamental management competencies is crucial to profitable performance of any operation. These are the basic "hard skills" that form the foundation of solid operations management training: 

• FOOD COST CONTROL
• LABOR COST CONTROL
• OTHER OPERATING EXPENSE CONTROL
• QUALITY STANDARDS
• SERVICE STANDARDS
• CLEANLINESS STANDARDS
• ENCOURAGING & HANDLING CUSTOMER FEEDBACK
• FOOD SAFETY TRAINING

Training of these key strengths may be tailored to the development level of all personnel to meet your needs, from front line employees to store managers and more. Begin with these management disciplines to create your team of operations experts.

In addition to operations "hard skills" training, York Training and Development provides "soft skills’ management training. These critical skills impact the operation and management of the store significantly, demonstrating positive influence on bottom line profits over longer periods of time. Detailed professional development in these areas contributes to the long - term performance and profitability of a successful operation. Include these as an essential part of your team’s professional development.

• EMPLOYEE RETENTION
• RECRUITING, INTERVIEWING, HIRING & EMPLOYEE ORIENTATION
• CONDUCTING PERFORMANCE APPRAISALS & MANAGING EMPLOYEE PERFORMANCE
• LEADERSHIP & TEAM BUILDING
• P & L MANAGEMENT & ANALYSIS
• SALES BUILDING & MARKETING
• PROJECT MANAGEMENT

 Affiliations and Awards