"The First Step in Solving a Problem is Recognizing it Exists!"

The next is to admit to yourself that you may not have the best answer (or even one at all).

Once you have matured to the point you can admit to yourself that you don’t have an answer, you can then reach out to the industry for the very best possible solution. When we reach that point, all too often, we find ourselves at a loss to know just where to turn.

The following links will lead you to some of the very best minds in the industry. As you scroll through these sites, if you are diligent, it is quite likely you will find an appropriate answer to your most perplexing questions.

If you just can’t seem to find an answer you are comfortable with contact us and give us your question. We will attempt to identify a source for finding the answer.

Know of a web site you think we should include?  Contact us

Professional Associations
ACF Chefs de Cuisine Society of Oregon, Inc.

The Oregon Chapter of the American Culinary Federation, Inc. offers culinarians of all ages, skills levels and specialties, the opportunity to further their career, as well as enhance their life.

It is our goal to make a positive difference for culinarians through education, apprenticeship and certification, while creating a fraternal bond of respect and integrity among culinarians everywhere.

 

American Federation of Chefs

The American Culinary Federation, Inc, (ACF) is the premier professional chefs' organization in North America, with more than 240 chapters nationwide and 19,000 members. ACF offers culinarians of all ages, skills levels and specialties, the opportunity to further their career, as well as enhance their life. Learn more about ACF and the ways it can help you!

It is our goal to make a positive difference for culinarians through education, apprenticeship and certification, while creating a fraternal bond of respect and integrity among culinarians everywhere.


 

American Hotel & Lodging Association

AH&LA is the voice of the lodging industry, an outspoken advocate, and indispensable resource for the $113 billion sector. Members benefit from product and service discounts, world-class training, in-depth information, fast research support, and a wealth of other resources

 

American Personal & Private Chef Association

We can show you how to blend your existing culinary skills with our business acumen to learn "The Business of Doing Business as a Personal Chef" and get your Personal Chef business up and running in the least amount of time and expense possible.

 

Business Management Institute of America

BMI provides individuals with what they need to run, and more importantly, grow their business. Our business tools, computer models, and our operating systems and procedures, along with the services we offer, will make running your business easier than ever.

 

Chef de Cuisine

After a long day at work, when you're too tired to think, you don't want to go to the grocery store, do your shopping, cart it all home and start to cook your dinner.  Go home, relax, your dinner is ready!
 
 
Club Managers Association of America

The Club Managers Association of America advances the profession of club management by fulfilling the educational and related needs of its members.

Contact State Restaurant Associations

A single source to reach restaurant associations in every state!

 

Culinary Institute of America

At the CIA, we share a common language - food! The Culinary Institute of America is the culinary college to fuel your passion for cooking and baking. When you set foot on our beautiful riverside campus in Hyde Park, NY, you’ll be surrounded by food and people passionate about the culinary and baking and pastry arts. A culinary career or baking and pastry arts career is in your reach.

 

National Restaurant Association

Founded in 1919, the National Restaurant Association (NRA) is the leading business association for the restaurant industry. Together with the National Restaurant Association Educational Foundation, the Association's mission is to represent, educate and promote a rapidly growing industry that is comprised of 935,000 restaurant and foodservice outlets employing 12.8 million people.

 

NRA Job Search - Career Advice

A central location provided by the National Restaurant Association for organizations to post their recruiting needs and individuals to locate their ideal position.

 

Oregon Lodging Association

The Oregon Lodging Association was formed in 1946 and is a statewide nonprofit trade association representing Oregon's lodging industry.

Based in Portland, Oregon, its purpose is to promote and protect the lodging industry in Oregon.  OLA is affiliated with the American Hotel & Lodging Association in Washington D.C., and currently represents over 1200 hotels, motels, bed-and-breakfasts, resorts, recreational vehicle parks, and lodging-related vendors.

Services include lobbying, publications, education, group benefits, and an annual convention and trade show.


Oregon Restaurant Association

The Oregon Restaurant Association (ORA) is the leading business association for the restaurant industry in Oregon. Comprised of more than 9,000 restaurant and foodservice outlets, the industry employs a work force of more than 110,000, and creates a total economic impact of $9.7 billion.

The not-for-profit trade organization is at the forefront of restaurant associations across the nation. The Association, with its Education Foundation, works to represent, educate, and promote the restaurant industry, which is the cornerstone of Oregon’s economy, careers, and communities.

 

Washington Restaurant Association

The Washington Restaurant Association Education Foundation's mission is to provide Washington state's hospitality community with education, training and mentoring through active outreach programs. The Education Foundation is truly "training tomorrow's workforce today."

Other State Restaurant Associations

 

Linked to Select, Significant Federal Regulations 

 

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Educational Institutions
Cornell University

The Master Certificate in the Essentials of Hospitality Management addresses the skills and competencies required of employees ascending to management positions and those recently promoted to management positions in the hospitality industry.

  • Managing Dynamic Teams
  • Marketing Analysis & Planning in the Hospitality Industry
  • Financial Accounting in the Hospitality Industry 
Michigan State University

In 1927, the seed was sown for The School of Hospitality Business at Michigan State University—a School that has launched the careers of thousands of leaders in hospitality and service professions and transformed the landscape of hospitality education. Hailed as the original hospitality business school and ranked among the top hospitality programs in the nation, The School celebrates eight decades of attracting the best and the brightest.

 

University of Nevada - Las Vegas

The William F. Harrah College of Hotel Administration offers many undergraduate and graduate academic programs as well as courses through distance education.

 

Washington State University

Hospitality business management focuses on management operations in the hospitality field, lodging, tourism, and food and beverage businesses. Students in this business option are taught theoretical and applied methods, interpersonal skills, leadership aptitude, and teamwork strategies.

 

Western Culinary Institute


Western Culinary Institute offers a full spectrum of culinary education combining the history and teachings of the world-renown
Le Cordon Bleu Cooking School with a challenging and comprehensive curriculum. Opportunities for graduates of our Le Cordon Bleu Culinary Arts Program, Hospitality & Restaurant Management Program, and Pâtisserie and Baking Program are promising in the expanding hospitality industry.

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Other Sites of Interest
Abacot Services

With energy, smiles and enjoyment Abacot Services' Joe Gonzales, FMP entertains and teaches with a vast knowledge of the Food and Hospitality Industry, Music and Wines. He can tailor sessions to your business or event.
Access Washington

This site will help you quickly find needed Washington State governmental resources.

 

ADC Drug Testing


If you think your company is drug free . . . think again!
Drug abuse can COST YOU – now is the time to contact ADC.

 

Bosomworth-Fox

Expertise in developing high-powered visual communications for signage, promotional materials, theme development, branding programs and strategy, space layout, menu graphics, trade show exhibit design, high resolution digital photography and manipulation, and web site design and maintenance for your business.

 

Give 'em the Pickle!

 Your business is not what you sell, it's who you serve.  So ... Give ’em the PICKLE!

PICKLES are those special or extra things you do to make people happy. It's a hand written thank you note with every order shipped. It's walking the customer to the item they're looking for rather than pointing... or maybe it's simply calling them by name. The trick is figuring out what your customers want and then making sure they get it. That's the message behind Give ’em the PICKLE!

Bob Farrell's renowned history and success with Farrell's Ice Cream Parlors in the restaurant industry is legendary.

 

International Culinary Tourism Association

Where "Food is the AttractionSM "

 

Marshall & Associates

Marshall & Associates is a full service resource for all categories of the hospitality industry.  Marshall & Associates are analysts and consultants specializing in marketing and sales, employee development, training, turnover reduction as well as all cost control categories including security, purchasing and turn around management. In addition M&A performs operational audits and expert witness services. 

Art Marshall, President, has thirty years of direct operating experience in every category of this wonderful industry.

 

People Report


People Report
is the foremost provider of workforce metrics, benchmarks, trends and best people practices for the foodservice industry. With more than 100 member companies, the mission of People Report is to be the catalyst for service companies seeking to balance people and profits. Services include quarterly and annual reports for its members that track, analyze and benchmark the people side of the P&L.

In addition to its member-only reports, People Report conducts broad national research on the service sector workforce of today and tomorrow, including demographics, compensation and benefit information, recruiting and training practices, turnover costs and solutions and more.

 

Waiters World

An incredible web site dedicated to the men and women who are such an important element in providing a great customer service experience.

 

Woman Foodservice Forum

To support and advance its industry-wide mission of Elevating Women Leaders, the Women’s Foodservice Forum has expanded its presence this year at the National Restaurant Association show! WFF is offering three unique opportunities to learn about WFF and, importantly, how your organization can drive performance through the power of gender-balanced leadership!

 

York Training and Development


At York Training and Development, our client needs, goals and objectives are our priorities. Our extensive operations training history allows us to work with personnel of various backgrounds, from front line employees and store managers to franchise owners and corporate management.

 

 

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Problem Solving
A Shrinking Labor Pool


"Can the Industry Survive?"

 

Benefits Create Profits


Operators and employees alike seem to be unable to look at this subject objectively.  Emotions all too often surface closing minds to any realistic consideration of the actual facts and thus causing gridlock.  This gridlock must be eliminated before the hospitality industry can ever expect to make any substantive progress on successfully managing its turnover dilemma.

In reality both the employer and the employees have the same motives in creating an outstanding, mutually beneficial turnover management program.

 

Conflict Resolution


One very major cause of employee turnover is unresolved conflict between employee's.  In addition,  conflicts between employee's and their supervisors.  A well established and effective method of dealing with this aspect of turnover is an "in-house" conflict resolution process.

 

Hire the Best People


"Few industries depend on their employees to the same degree as the foodservice industry. Without great employees, no operation can enjoy an outstanding reputation."

National Restaurant Association  2000

 

Manage Your Business


If your business isn't as
profitable as it should be, URGENT ACTION is needed!

Businesses all too often “just run”.  Their management simply goes from situation to situation merely reacting to immediate need and/or opportunity.  That is why we see so many mediocre businesses that never quite achieve their goals and after a few years fail or sell out.

 

Menu Price Adjustment Strategy

Adjusting prices is an extremely delicate process.  It can save your bacon or kill the golden goose. 


Problem Solving


"Your business is unique. Your problems are not!"

Purchasing 101


This major key to success is the most commonly misunderstood mishandled and abused area of cost control among independent operators.

 

Regulatory Resources (Governmental links)


We have been told many times (by those who are relatively new to working with governmental bureaucracies) that even just trying to find a specific agency whether local, state or national is at best difficult and always frustrating.  Because of that we have listed and linked some of the governmental agencies most frequently used in our industry.

 

We recommend that you stay cool and focused as you deal with the vastness of these governmental sites

 

 

Other State Restaurant Associations

 

 

Turnover Critiques


Organizations surveyed with five or more facilities, each with one general manager, three assistant managers, twelve skilled and forty non-skilled hourly employees experience a minimum of 30% management turn over and one hundred percent hourly turn over annually.

 

Using Labor Wisely


A manager who does not constantly adjust and control labor decimates a business, and its profit, more surely and swiftly than a dishonest employee.

 

 

If you are seeking professional assistance, please see our web page at Marshall & Associates - e-mail us at marsconsul@aol.com or by using the no obligation contact form

DISCLAIMER:  In an effort to help its visitors find answers to their questions HospitalityIndustryResources.info HIR has provided links to many outside web sites. CAUTION:  Use the information found on these sites at your own risk. HIR is not responsible for the accuracy, timeliness or content found on any of these linked sites.

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